Privacy Policy

StoneVegas Casino collects personal information to ensure a secure and seamless gaming experience. Below are examples of the types of data we may gather:

• Data You Provide: Information such as your name, date of birth, phone number, email address, and details submitted during account registration. This also includes any communication via live chat, email, or the website.
• Transactional Info: Records of deposits, withdrawals, and other account-related transactions.
• Technical Info: Device and browser details, activity logs, Geo IP location, traffic logs, and other relevant system data.
• Documents for Verification: Identification documents, bank statements, payment receipts, and other records required for compliance with security protocols and fraud prevention.
• Responses to Surveys: Feedback or responses provided through voluntary customer surveys.

We process personal data to improve services, ensure security, and comply with legal requirements. Your information may be used for the following purposes:

• Managing transactions and processing wagers.
• Providing customer support and facilitating gaming services.
• Conducting identity verification and fraud prevention measures.
• Complying with legal regulations, including anti-money laundering laws.
• Sending promotional offers and bonuses (subject to user consent).
• Monitoring suspicious activity and preventing abuse of terms and conditions.
• Conducting market research and analysing user trends.
• Applying statistical analysis to anonymized, aggregated data.

StoneVegas Casino may use the personal information provided to send marketing materials, including exclusive promotions and offers from our partners, unless you opt out. By accepting rewards or winnings, you agree that your name and/or username may be used for promotional purposes in accordance with applicable laws.

StoneVegas Casino collects personal information through various sources, including:

• User interactions with the website, such as browsing activity and account usage.
• Third-party service providers, including payment processors and fraud prevention services.

All third-party data received is handled securely and in compliance with this Privacy Policy.

We may share collected data with our business affiliates and companies within our corporate group. This includes:

• Parent companies, subsidiaries, and affiliated entities with which we maintain contractual agreements.
• Company employees who require access to personal data to perform their duties, including compliance officers, fraud analysts, customer support agents, VIP managers, and other relevant personnel.

All employees handling personal data are bound by confidentiality agreements, ensuring the secure processing of user information in line with gaming, data protection, and privacy laws.

In some cases, we or our service providers may need to transfer personal data outside of the European Free Trade Association (EFTA), the European Union (EU), and the European Economic Area (EEA). These transfers may be necessary for:

• Payment processing and transaction verification.
• Compliance with regulatory obligations.
• Providing gaming services and customer support.

To safeguard user data, we implement GDPR-compliant security measures, including standard contractual clauses approved by the European Commission. These ensure that personal information remains protected when transferred to third countries.

By using our services and accessing our website, you consent to these data processing measures and potential cross-border transfers. If you have concerns or require further details about data security, please contact us for more information.

StoneVegas Casino does not rent or sell personal information to third parties. However, we may disclose user data in specific situations, including:

• Legal obligations: when required by law, regulations, court orders, or official legal requests.
• Payment processing: To facilitate transactions, user data may be shared with payment providers in accordance with their respective privacy policies.
• Regulatory compliance: To fulfil obligations with licencing authorities and relevant regulatory bodies.
• Security and fraud prevention: If necessary to protect the rights, safety, and integrity of the company, its customers, or other parties.
• Marketing services: Data may be shared with third-party marketing service providers who help us manage promotions and communications.
• With user consent: Personal data will only be shared with external entities when the player has given explicit permission.

We work with third-party data processors who handle specific services on our behalf, such as website hosting, analytics, marketing, and operational improvements. All external processors must adhere to strict data protection regulations and contractual obligations equivalent to our own privacy and security standards.

Additionally, the website may include social media features (e.g., "like" and "share" buttons) that are operated by external platforms like Facebook. Data collected through these features is governed by the privacy policies of the respective third-party services.

If StoneVegas Casino undergoes corporate changes, such as a merger or acquisition, user data may be transferred as part of the business transition. In such cases, affected users will be notified before any transfer takes place.

Our platform may also contain links to third-party websites, which have their own privacy policies and data practices. StoneVegas Casino is not responsible for how third-party sites collect or process personal data.

StoneVegas Casino retains personal information for the duration required by law. After account closure, data is stored only as necessary for:

• Compliance with legal and financial regulations.
• Investigations into fraud, money laundering, or criminal activities.
• Record-keeping for taxation and financial audits.

In compliance with anti-money laundering laws, we are required to retain player data (including registration details and account activity) for a minimum of five years following the last transaction or account closure. Any data deletion requests before this period expires cannot be processed due to regulatory obligations.

Where applicable, anonymized data may be retained to improve marketing efforts and enhance the user experience without identifying individual players.

StoneVegas Casino is committed to protecting your personal data in compliance with strict legal requirements and industry best practices. We take all necessary measures to ensure that your information remains secure when you use our platform.

To safeguard your account, access is restricted to your unique player ID and password. For additional security, we highly recommend enabling two-factor authentication (2FA), which provides an extra layer of protection against unauthorised access. Players are responsible for keeping their login credentials confidential and ensuring their account is not accessible to others.

As a data subject, you are entitled to specific rights under data protection laws. These include:

• Right to Access: You may request a free copy of the personal data we hold about you.
• Right to Rectification: If any of your personal information is incorrect or incomplete, you have the right to request updates or corrections. In some cases, proof of identity or address may be required to process your request.
• Right to Erasure: You can request the deletion of your personal data if we no longer have a legal or legitimate reason to retain it. However, this right is not absolute and does not apply if we are required to keep the data for legal or regulatory purposes.
• Right to Object to Processing: If you believe our use of your data infringes on your fundamental rights and freedoms, you may object to its processing. However, we may provide compelling legal reasons that outweigh your objections.
• Right to Restrict Processing: You can request that we temporarily limit the processing of your data under certain conditions, such as:
  a) Verifying the accuracy of the data.
  b) Objecting to its deletion but restricting its use.
  c) retaining the data for legal claims.
  d) Awaiting confirmation on whether we have overriding legitimate grounds for processing it.
• Right to Withdraw Consent: If you previously consented to data processing, you can withdraw your consent at any time. This will not affect the legality of prior processing but may limit access to certain services, such as receiving promotional offers. Consent withdrawal can be managed through your account settings.
• Right to File a Complaint: If you believe your data has been mishandled, you can submit a complaint to the appropriate data protection authority in your country of residence or work.

For security reasons, we may ask for verification details before processing your request to ensure that personal data is only disclosed to its rightful owner.

We aim to respond to all valid requests within one month. However, if your request is complex or involves multiple enquiries, we may require additional time. In such cases, we will notify you of any extensions to the response timeline.

You may contact us for the following reasons:

• Verify the accuracy of your personal information stored with us.
• Request details about how we use your data.
• Opt out of direct marketing communications.
• Update or correct your information, providing necessary proof if required.

It is your responsibility to ensure that the information you provide is accurate and up-to-date. Providing false information is against the law, and you must notify us of any changes to your personal details.

To address any privacy-related enquiries, we have appointed a Data Protection Officer (DPO). You can reach our DPO at dpo@hollycorngaming.com for questions about this Privacy Policy.

Additionally, under Article 77 of the GDPR, you have the right to file a complaint with a supervisory authority if you believe your data is being mishandled. This can be done in the country where you live, work, or where you suspect a data protection violation has occurred.

Advertising cookies help us analyse the effectiveness of our content marketing efforts. These cookies, provided by our partners, track website traffic and new player registrations driven by advertisements.

We do not share your personal information (such as your name or email) with third parties through these cookies. However, data about your website visits may be linked to other personal details collected by third-party providers from different sources. These external data processing activities are governed by the privacy policies of the respective third-party providers.

Cookies on our platform are categorised into three main types:

• Back-end cookies: Stored by server-side applications to manage platform functionality.
• Front-end cookies: Stored by the website interface to enhance the user experience.
• Third-party cookies: installed by external service providers for tracking, analytics, and marketing.

In addition to essential site cookies, we use third-party service providers for various purposes, including:

• Tracking user interactions across the website.
• Measuring website performance and usability.
• Evaluating the success of marketing campaigns to improve user experience.

These cookies play a crucial role in enhancing website functionality and personalising your experience at StoneVegas Casino.

How to Manage Cookies

Most web browsers accept cookies by default, but you have the option to manage them according to your preferences. You can:

• Block some or all cookies through your browser settings.
• Delete stored cookies from your device at any time.

However, we recommend not disabling cookies, as doing so may affect the functionality and usability of our website.

To manage cookies, refer to your browser’s help section for specific instructions. Below are links to cookie management guides for popular browsers:

• Safari (Mac) – Apple Support
• Opera – Opera Help
• Chrome – Google Support
• Firefox – Mozilla Support
• Microsoft Edge – Microsoft Support
• Internet Explorer – Microsoft Support

For more general information on cookies and how they work, visit AboutCookies.org.

When playing NetEnt casino games, their Privacy Policy applies. You can review the full policy here.