Responsible Gambling

GENERAL

Gambling should always be viewed as a source of entertainment, not a way to generate income or recover financial losses. However, some individuals may find it difficult to manage their gambling habits. It’s important to monitor your gaming activity, including the time and money spent on online casino games.

If you find yourself spending more than you can afford or experiencing disruptions in your daily routine due to gambling, we strongly recommend utilising responsible gaming tools, such as setting personal limits, opting for self-exclusion, or seeking assistance from independent organisations.

To help players maintain control over their gambling, StoneVegas Casino offers a Personal Limits feature. These restrictions can be applied to deposits, losses, wagers, or session time to encourage responsible play.

  • Deposit Limit: Set a maximum daily, weekly, or monthly deposit cap.
  • Loss Limit: Restrict the amount you can lose within a chosen time frame. Losses are based on the initial deposit, not winnings.
  • Wager Limit: Control the total amount you can wager over a specific period.
  • Cooling-Off Period: Temporarily suspend your casino activity for a set duration. While you can withdraw funds, deposits and promotional offers will be unavailable during this period.
  • Self-Exclusion: Block access to your casino account for a defined period. During self-exclusion, deposits and withdrawals will be disabled, and promotional communications will be halted.
  • Session Limit: Set a maximum duration for each gaming session. Once the limit is reached, you will be automatically logged out.

Limits can be adjusted at any time. Reductions take effect immediately, while increases require confirmation and will only apply after the previous limit expires.

If you wish to take a break from gambling, you can request self-exclusion by contacting our customer support team. We will take all necessary steps to restrict your access to your account and ensure you do not receive promotional messages during this period.

During self-exclusion:

  • Your account will be locked for the chosen duration.
  • You will not be able to deposit or withdraw funds.
  • If you have a remaining balance, you must contact customer support for assistance with withdrawals.

Please note that self-exclusion does not exempt players from completing verification processes required for withdrawals. Refunds will be processed according to the casino’s financial policies.

If you need additional support, consider reaching out to professional organisations specialising in gambling-related concerns:

StoneVegas Casino is committed to preventing underage gambling. We strictly accept players who are 18 years or older and reserve the right to request identity verification. If a minor is found using our platform, their access will be permanently revoked.

To help parents protect minors from gambling websites, specialised software solutions are available:

We encourage parents to monitor online activity and use internet filtering tools to prevent minors from accessing gambling platforms.